Ordering and personalisation
What should I check before ordering?
Check your chosen product and all names, messages and spelling carefully before submitting your order. If you are unsure how to provide personalisation, contact us before ordering.
Will I receive a proof, and can I change my wording?
Please contact us before ordering to confirm whether a proof is available. If you spot an error after ordering, contact us promptly with your order number and the correct wording so we can check whether a change is possible.
Production and delivery
When will my gift be ready and where can it be delivered?
For a gift needed by a particular date, contact us before ordering to confirm current production and dispatch timing, delivery availability for your postcode and the expected delivery range. Allow time for both preparation and delivery.
Freshness and warm weather
How should I store my sweets?
Follow the storage instructions and best-before information supplied with your sweets. Contact us before ordering if you need freshness details for a planned occasion.
What about summer delivery?
If you are concerned about warm-weather delivery or storage, ask us about your chosen sweets before ordering. Do not assume packaging provides temperature-controlled delivery.
Dietary choices and allergens
How do I choose sweets for a dietary requirement?
Ask us to confirm the ingredients and dietary suitability of your exact selection before ordering. Do not assume a whole box is suitable based on the suitability of an individual sweet.
What if the recipient has an allergy?
Contact us for ingredient, allergen and handling information for your chosen sweets before purchasing. Dietary labels should not be treated as an allergen-free guarantee.
Returns and order problems
Can I return a personalised gift?
Please read our Refund Policy and contact us before ordering if you need clarification about personalised-item returns.
What if my order is damaged, incorrect or incomplete?
Contact us promptly with your order number, a description of the problem and relevant photos so we can review it. Nothing in this FAQ limits your statutory rights.
Have another question? Contact us.